Price Increases: Your Questions Answered

As the impact of COVID-19 and Brexit is still driving up prices and challenging supply of both building products and hire equipment, we wanted to make sure we answered any questions you may have. If you have any other queries we haven’t answered here, please don’t hesitate to get in touch.

Why are price increases happening?

Over the past months our suppliers have seen sudden increases in raw material costs with steel prices increasing by over 40%. Added to this, logistical costs have escalated uncontrollably due to port congestion and a global container shortage, resulting in the cost of shipping containers from Eastern countries more than tripling.

Therefore, in order to deliver on our commitments to you, our customers, unfortunately we have no option but to pass on the majority of these manufacturer and supplier increases.

We’d like to assure you that we have increased resource in our Purchasing team to ensure we are able to keep abreast of supply issues across the industry, source products from alternative suppliers and negotiate down prices where possible.

How long can I order at the current catalogue rates?

Price increases will take effect from 1st March 2021. We guarantee all orders placed up to 4.30pm Friday 26th February will be processed at your current rates, for delivery in March, as long as the delivery date is no later than 19th March. If you need to prebook in February for delivery after 19th, please call us to confirm pricing.

Don’t forget the OneSite Delivery Service is still here to make running your site that bit easier. Order up to 4.30pm for FREE NEXT-DAY DELIVERY across East Anglia!

How can I see my up-to-date pricing?

All existing customers have been emailed a simple table showing % increase by product category from our current catalogue prices (Issue 6). If you would like a copy of this chart for your own reference please get in touch. You can also still download Issue 6 here.

Since the pandemic outbreak, we have accelerated the launch of our new ecommerce website, and are now expecting it to go live in March 2021. This will give new and existing customers access to live stock availability and your current pricing. If you would like to be one of the first to trial the new site, please get in touch, we’d love to hear from you!

We are also expecting to republish a new, repriced Building Products catalogue, as soon as prices appear to have stabilised.

Thank you again for your understanding and we wish you the very best for 2021!

Open & Trading During Covid-19

2020 was certainly out of the ordinary but, thanks to the support of our customers and our agile team, we were able to make it a thoroughly successful year! While many merchants closed down completely in March, we battened down the hatches and committed ourselves to “keep builders building, whatever it takes!”

While the Trade Counter was unable to open during the initial lockdown, we set up a same-day delivery service for local customers, including Southwold, Yarmouth and Beccles, and carried out a major renovation project on the shop and warehouse area to ensure we could trade safely once regulations allowed us to reopen.

We asked any customers who were still building, to send us their requests for products they were struggling to source, so we could keep as many projects as possible running smoothly. During April and May, a number of our team were working full time on sourcing new suppliers, many of them for items we had never traded in before – reinforcing mesh, plasterboard, insulation, timber, concrete blocks… and more!

Most of our team left the main office to work at remote locations, but were quickly supplied with all the equipment they needed to remain fully connected, answering calls and emails as fast as ever. Several staff temporarily joined the sales team from other areas of the business to help manage the massive increase in volume of enquiries.

Our efforts were rewarded by many messages of thanks and positive feedback from customers, and we eventually finished the year well over our original sales target set in December 2019. A massive thanks to all of our customers and suppliers for their support, and to our team who put in countless extra hours throughout the year in very unusual working environments, and just kept going and stayed positive through it all!

Looking ahead into 2021, the government has classified suppliers of construction products as essential services so we expect to remain open and trading as usual. Click here to view our opening times and get in touch.